(Applies to both online and in-person orders)

At Karma Creations, every piece goes through a careful quality check before it ever reaches you. We want you to feel completely confident in what you’re buying — so we’ve laid out our policies clearly below. We ask that you please take a moment to read through them before placing your order, so there are no surprises later on.

Shipping

• Orders are shipped within 2–4 business days (Processing may take a little longer during festivals or busy seasons — thank you for your patience during those times!).
• Delivery typically takes 3–5 days after shipping, depending on the courier and any holiday delays.
• If part of your order is unavailable: we’ll cancel that item, send you a refund notification for it, and ship everything else as planned — no need to reach out unless you have questions.

Before You Reach Out — A Quick but Important Note

We know unboxing videos can feel like an extra step, but they genuinely help us take care of you quickly if anything’s ever wrong. Please film an uncut video of your package being opened, from all angles, before removing any packaging. If there’s ever an issue with your order, this video is required for us to make it right — so we’d hate for you to miss out simply because this step was skipped. And please don’t repack a box just to film it after the fact — we can only accept video from the original opening.

Our Return & Refund Policy

We’re a small business, so we’ve kept our policy simple and fair for both you and us:

1. Returns: At this time, we’re not able to accept returns simply for a change of heart. We’re always happy to help if an item arrives damaged or isn’t what you ordered.
2. Reporting an issue: Please reach out to us within 2 days of delivery if there’s a problem. We’re not able to make exceptions on this window, so please don’t wait if something seems off.
3. Return shipping costs: As a small business, return shipping costs are the buyer’s responsibility.
4. Damaged items: If your item arrives damaged, we’re happy to offer store credit or an exchange (if the item is still available). Return shipping in this case is covered by the customer, and we’re not able to offer a cash refund.
5. Minor imperfections: Small, minor variations aren’t considered defects and won’t qualify for a full refund — part of what makes handcrafted and hand-finished jewelry special is that no two pieces are ever perfectly identical.
6. Photos: We photograph every piece in natural light to show you exactly what you’re getting, but please note that lighting and screens can sometimes cause very slight variations in how a piece appears. If you would like to look at something in person, please contact us on the phone number listed to schedule a facetime call. We will be happy to help.

Pre-Orders

Pre-order items typically take 4–8 weeks to arrive. Because these are made or sourced specifically for you, we’re not able to accept cancellations once a pre-order is placed — so please only place a pre-order if your timeline allows for it.

If Tracking Shows “Delivered” but You Haven’t Received Your Package

We completely understand how frustrating this is. If your carrier’s tracking shows the package as delivered but it hasn’t arrived, we ask that you contact the shipping carrier directly to look into it, as this is outside of our control once a package has left our hands. We’re sorry we can’t take responsibility for packages lost or misplaced after delivery is confirmed by the carrier.

Items We’re Unable to Return

A few categories of items can’t be returned, including custom or personalized orders, sale items, gift cards etc. If you’re ever unsure whether your item qualifies, just reach out and we’re happy to help clarify before you order.

Refund Timeline

• Once we receive your returned item, we’ll inspect it to confirm it meets our return requirements.
• Approved refunds are processed within 7–10 business days of us receiving the returned parcel.
• The refund timeline begins only once the item is back in our hands — not from the date it was shipped.
• Processing times after that may vary slightly depending on your bank or payment provider.
• We reserve the right to decline a refund if the returned item doesn’t meet our return requirements.

Exchanges

The easiest way to get the piece you really want is to return your original item, and once that return is approved, place a new order for the piece you’d like instead. Shipping costs for exchanges — both sending the item back and shipping out the new one — are the customer’s responsibility.

Questions or Ready to Start a Return?

We’re always happy to help. Reach out to us anytime at karmacreationsus@gmail.com, and we’ll take care of you.