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Frequently Asked Questions
Got a question? Chances are someone’s asked us before — here are our most common ones. Can’t find what you’re looking for? Head over to our Contact page and we’ll get back to you personally.
Orders & Shipping
Do you ship across the USA?
Yes! We ship all across the United States. If you’re outside the US, message us to check if we’re able to ship to your country — international shipping is available on request, with cost added separately.
How much is shipping?
- Orders $0–$99.99: $9 flat shipping
- Orders $100+: Free shipping
How long does shipping take?
Orders ship within 2–4 business days (we don’t ship on weekends, and it may take a bit longer during festivals or the holidays). Once shipped, delivery typically takes 3–5 days depending on your location and the courier.
Do you offer express shipping?
Yes — message us to know the rates for priority express shipping.
What about pre-orders?
Pre-order items typically take 3–5 weeks to arrive, since these pieces are made or sourced specifically for you. Because of this, we’re not able to accept cancellations once a pre-order is placed.
My tracking says delivered, but I don't have my package. What do I do?
We completely understand the frustration! If tracking shows delivered but your package hasn’t arrived, please contact the shipping carrier directly, since this is outside of our control once a package leaves our hands.
Payments & Ordering
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout. We also accept Zelle and Venmo payments. Just message us on +1559-607-7580 and we will be happy to help.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, message us as soon as possible and we’ll do our best to help. Once an order has shipped, we’re unable to make changes.
Do you offer gift wrapping?
Every Karma Creations order is packed with care in a box worthy of a gift — no separate wrapping needed!
How do exchanges work?
Return your original item, and once that return is approved, place a new order for the piece you’d like instead. Shipping costs for both directions are the customer’s responsibility.
For full details, check out our Shipping & Return Policy.
Returns & Exchanges
Can I return an item if I just don't like it?
At this time, we’re not able to accept returns for a change of heart. We’re always happy to help if an item arrives damaged or isn’t what you ordered.
What if my item arrives damaged?
So sorry if that happens! Please reach out within 2 days of delivery, and make sure you have your unedited, uncut unboxing video handy (filmed from all angles, before removing packaging) — this is required for us to make it right. We’ll offer store credit or an exchange, depending on availability.
Do you offer refunds?
Refunds aren’t offered for minor imperfections or change-of-heart returns. For approved damage-related returns, we offer store credit or exchange rather than a cash refund. Return shipping is the customer’s responsibility.
How do exchanges work?
Return your original item, and once that return is approved, place a new order for the piece you’d like instead. Shipping costs for both directions are the customer’s responsibility.
For full details, check out our Shipping & Return Policy.
Products & Materials
Will the color/finish look exactly like the photos?
We photograph every piece in natural light to show you exactly what you’re getting, but lighting and screens can sometimes cause very slight variations. If you’d like to see a piece live before you buy, we’re always happy to hop on a quick FaceTime call and show you the true colors and details — just message us to set it up!
How do I take care of my jewelry?
- Store pieces separately (a soft pouch or jewelry box works great) to avoid scratching
- Avoid contact with perfume, lotion, and water where possible
- Gently wipe with a soft, dry cloth after wearing
- Avoid sleeping, showering, or swimming in your jewelry
Will my jewelry tarnish?
With proper care, our pieces are designed to hold their shine for a long time. Like most fashion jewelry, avoiding excess moisture and gentle regular care will help keep your pieces looking their best for longer.
How do exchanges work?
Return your original item, and once that return is approved, place a new order for the piece you’d like instead. Shipping costs for both directions are the customer’s responsibility.
For full details, check out our Shipping & Return Policy.
